Reference

Terms & Conditions That Shape Your Account

When you open an account with poka88 link, you enter into a straightforward agreement with us about how deposits, withdrawals, gameplay and account security work.

Clear account rulesPayment & withdrawal termsYour rights and responsibilities
poka88 link Terms & Conditions That Shape Your Account
POLICY QUESTIONS

How to Reach Us About Terms

Team online

Live Chat Support

Chat with our team during lobby hours to ask about account verification, deposit holds, withdrawal timelines or any clause in these terms. Response time is typically under five minutes.

Email Support

Send detailed questions about your account status, data rights or terms changes to [email protected]. We reply within 24 hours on business days.

Account Settings

Review your current terms agreement, linked documents and any pending policy updates directly in your account menu under Settings → Legal. Changes appear there first.

SECURITY AND YOUR DATA

How We Handle Data, Account Access and Disputes

Identity Verification

Before your first withdrawal, we verify your name, ID number and bank account using secure third-party services.

Withdrawal Holds & Checks

Unusual withdrawal patterns trigger a review — not a penalty.

Account Data Retention

We keep your account data, transaction history and play logs for seven years to comply with payment processor requirements and…

Dispute Resolution

If you dispute a withdrawal rejection or claim a transaction was not yours, contact us within 30 days with details.

Cookie and Tracking Consent

When you create an account, you consent to poka88 link using session and performance cookies to remember your lobby preferences…

Request Changes or Deletion

You can request account closure, data corrections or full deletion through Settings → Account, or email support with your account…

Your Questions About Account Terms & Policies

No — you accept the terms once when you create your account. If we update them materially, you'll see a notification in your lobby. You then have 14 days to review and accept the new version or close your account. Continued play after the deadline means acceptance.

Your withdrawal request will be held until verification is complete. We'll ask for an ID photo, proof of address and confirmation of your bank account. This usually takes a few hours. We do this to comply with payment rails like DANA, OVO, GoPay and QRIS and to protect your account.

We can close your account immediately if we detect fraud, multi-accounting, terms violation, or money-laundering signals. Otherwise, we'll give you written notice and 48 hours to withdraw any remaining balance. Closure is final after seven days.

We keep full transaction history, account logs and gameplay data for seven years. After closure, inactive account data is archived but not deleted. You can request a data export anytime via your Settings menu.

Email [email protected] with your account ID and transaction reference within 30 days of rejection. We'll review our security checks and respond within 48 hours. If the block was an error, we'll reprocess the withdrawal at no cost to you.

Our core terms apply to all accounts, but payment method availability, withdrawal minimums and tax treatment may vary by region depending on local law. We'll show you the applicable rules for your region when you set up your payment method.

Yes — you can disable non-essential cookies in your browser settings at any time. Essential cookies for login and security cannot be turned off. Disabling cookies may affect your account experience but won't close your account or limit withdrawals.