Common questions about legal terms and your account
You must be of legal age in your jurisdiction and meet local eligibility requirements. Access depends on local law. When you open an account, you confirm you meet these standards. If you're unsure, contact support before signing up.
Each payment is encrypted end-to-end. Your account shows a confirmed deposit record within seconds. If a payment does not appear in your lobby after 5 minutes, our support team can trace it through the payment processor and credit your account.
Yes. Contact support with your account email and request a data export. We compile your personal information, play history and payment records into a file and send it to you within 10 business days, where local law permits.
When you close your account, active sessions log out immediately. Your data is retained for 3 years per legal requirement. Any remaining balance is refunded to your original payment method. Reopening a closed account requires verification steps.
Log into your account, open Help and select Report a Problem. Describe the suspicious activity and attach screenshots. Our security team investigates within 24 hours and contacts you with findings. You can also call support for urgent matters.
poka88 link operates where local law permits. Your account is subject to the laws of your jurisdiction. If you're in a region where online gaming is restricted, you cannot access your account. Contact support if you have questions about your region's eligibility.
Withdrawals to DANA, OVO, GoPay and QRIS typically complete within 1–5 minutes after approval. Bank transfers may take 1–2 business days. Your withdrawal history and status appear in your account lobby under Transactions.
